Confirmation & Payment
Bookings are taken on a “first come first served” basis; full payment is required in order to confirm any booking. Cheques should be payable to “Lynher Training Ltd”. Cheques, Credit or Debit card payments may incur charges to cover handling fees. Bank Transfers incur no additional charges. Company purchase orders can only be accepted by prior arrangement.
Cancellations and Postponements
Deposits are refundable up to 30 days prior to the course, If less than 30 days notice is given of cancellation or postponement, then charges are payable at the following rates:
30 days or more – no-charge
29 days to 14 days notice – 50% of total charge
Less than 14 days notice – Payment in full
(All deposits will automatically be credited against these charges.)
All invoices must be paid in full within 30 days of the invoice date; otherwise interest charges will be added daily at the rate of 8%+ the current Bank of England Base Rate on the outstanding balance. Invoice queries must be notified within 5 days of the original invoice date.
Certificates and Documentation
Certificates and documentation relating to the course shall remain the property of Lynher Training until accounts have been settled in full. External assessments will not be applied for until accounts have been settled in full. Documentation will only be sent to the person or company having paid the invoice. In the event that a candidate has left the employ of the paying company, then it is the individual’s responsibility to make suitable arrangements direct with that company. Separate assessments are arranged direct with the awarding bodies who are themselves responsible for the arrangement of these assessments – Lynher Training only accept responsibility for processing the relevant application paperwork for external assessments, not the assessment arrangements provided by external assessment centres.
City & Guilds and the City & Guilds logo are trade marks of the City and Guilds of London Institute and used under licence.
When fewer than the agreed number of candidates attends a course, then payment will be due for the number originally booked. Any reduction in numbers attending will result in cancellation charges being made according to the above scale.
In the event of non-attendance on courses subject to funding, Lynher Training reserves the right to charge the non-funded price. If funding is based on attendance, any cancellation or non-attendance charges will be applied at non-funded prices.
Equipment hired for use on courses is the responsibility of the hirer. In the event of any damage or loss, the hirer will be responsible for the first £100. If damage or loss is found to be attributable to negligence, then the hirer may be requested for payment of the full replacement value. No hired equipment may be used other than for the training course or assessment for which it is booked.
Lynher Training cannot guarantee to provide a specific instructor or venue. In the event that a named instructor or venue is unavailable for any reason, Lynher Training reserves the right to substitute alternative instructors or venues as necessary.
In certain situations course material may get delayed, if this occurs then it will be forwarded to attendees as soon as is practical.
If attendees wish to comment about the course, this must be done either during or as soon as is practical after the course on the form provided.
Any attendee needing additional help with any part of a course should inform Lynher Training before the course, or in certain circumstances, as soon as possible following the commencement of the course.
Lynher Training accepts no responsibility for alterations to details brought about by circumstances beyond our control, this includes client’s facilities or equipment when applicable. Every effort will be made to ensure that details are correct at the time of printing and in the event of any unforeseen circumstances arising prior to, or during a course, alternative arrangements will be made.
Proof of Identity
Lynher Training Ltd. is compelled by law to check all candidates proof of identity prior to the commencement of any training or assessment. Current requirements are available at: https://www.gov.uk/government/publications/proof-of-identity-checklist/proof-of-identity-checklist or phone /email for current details. If you cannot provide suitable proof of identity then you will be turned away from your assessment and will not be eligible for a refund.
GDPR: Lynher Training Ltd have a policy and systems in place to comply with the GDPR regulations May 2018. The current policy statement is available on www.lynher.com or available on request.